You may be refunded only under the following conditions, whereas billing fees charged by the third party payment provider, Braintree, may not be refunded:

  1. monthly payment plan: until the 3rd day of the first payment cycle, so only in the first 3 days of being a paying user.
  2. annual payment plan: until the 10th day of the first payment, so only in the first 10 days of being a paying user.
  3. excluding the above, refunds are not granted under any condition.

To get a refund, please write us an e-mail to  by using the same mail as your Visitor Analytics account one, tell us the refund reason and your website link. 

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